Ipass chicago
Our call center is operated by representatives from the Chicago Lighthouse, a not-for-profit organization providing employment for under-served communities, persons with disabilities, and veterans.Thank you for calling the Illinois toll way customer service call center. Please listen carefully as our menu options have changed.We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Īll your information will be kept confidential according to EEO guidelines. Health iPASS is committed to a diverse and inclusive workplace. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Note: Successful applicants must submit to a pre-employment background check and drug screenĭisclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Paid Time Off (Vacation, Sick & Public Holidays).Life Insurance (Basic, Voluntary & AD&D).Health Care Plan (Medical, Dental & Vision).1+ Year(s) Call Center Service-related Experience.3+ Year(s) Customer Service-related Experience.
#Ipass chicago plus
Understanding of healthcare/patient engagement a plus.Extremely organized and able to multi-task.Comfortable in a fast-paced startup environment.Ability to articulate technical information to a non-technical audience.Adhere to both written and verbal processes.Excellent communication skills necessary, both verbal and written.Contributes to team effort by growing as a lead for complex client services inquires and departmental objectives.Maintains in-depth knowledge of Health iPASS products and services.Communicate operational concerns to clients.Identify and communicate trends across client base.Meets performance expectations by achieving established goals and objectives such as quality and productivity measures.Documents client service inquires and issues for tracking purposes.Provides service utilizing various database and tracking applications.Assist with issue triage and prioritization.Provide individual instruction and training to users on Health iPASS functionality.Use problem solving skills and work with internal and external resources to analyze data and determine root causes of issues.Resolve complex products and services inquires or fulfills second level service requests, including adjustments selects corrective processing execution method or explains the best solution to resolve all client requests escalates as appropriate.Handles complex inbound and outbound requests, servicing a broader customer service base selects and explains the best solution to solve technical support inquires.
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This role will require partial work IN OFFICE at our Chicago or Oak Brook IL offices.
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This role is setup to be Hybrid to one of our local Chicago based locations. The department documents all technical support inquires and issues for tracking purposes in our helpdesk ticketing system. We support our clients using our platform, including dashboards, mobile applications, and reporting tools via e-mail, and inbound phone calls. May also cross-train fellow team members as needed. The representative will collaborate with Client Success, Product Management and their Managers in support of users, while documenting internal support steps.
#Ipass chicago software
Under the direction of the Director, Client Success, the Technical Support Representative II will specialize in supporting second level incoming requests from Integrated Software Vendors and Clients needing technical assistance with Health iPASS applications. Health iPASS recently became part of Sphere Commerce, a Waud-capital backed payments company serving a majority of the Health Systems in the country and processes over $30B in payments annually. Health iPASS is committed to delivering better check-ins for patients and better revenue for medical practices. Throughout the process, we provide patients with peace-of-mind through price transparency, so they know what they owe. Our innovative product suite is desgined to engage at every step of the patient journey, from pre-arrivel to final payment. Health iPASS is committed to delivering a better experience for patients and better revenue for healthcare clients nationwide. Come be a part of a rapidly growing company revolutionizing patient engagement, intake, and patient payments space.